Stevi Pisoni – Virgin Hair FAQ: Questions & Answers
General
Learn about Stevi Pisoni’s Virgin Russian Hair Extensions – sourcing, care, pricing & consultations. Luxury, ethically sourced human hair in Adelaide, Australia (shipping worldwide).
1. What makes Stevi Pisoni Virgin Hair different?
At Stevi Pisoni Virgin Hair, we specialize exclusively in true Virgin Russian Hair extensions — the rarest, finest, and most natural-looking human hair extensions in Australia. Every strand is ethically sourced, single-donor, and cuticle-aligned for unmatched softness, longevity, and a flawless blend with Caucasian hair types. No dyes, silicone, or harsh chemicals are used. The only process is shaping it into your chosen install form.
2. Where is your hair sourced from?
Our Virgin Russian and Slavic hair is sourced directly from trusted collectors in Eastern Europe — predominantly Russia and Ukraine. Unlike mass-market hair, ours is never acid-bathed or silicone-coated — your investment stays silky, soft, and tangle-free for years.
3. Do you sell toppers and wigs as well as extensions?
Yes — we offer toppers, wigs, custom clip-ins, Secret Ponytails, and micro wefts — all crafted from Virgin Russian Hair or premium Slavic tails.
4. What lengths and textures are available?
We offer 12”–30” lengths in straight, natural wave, and soft curls. Custom texture blends are available upon request for a perfect match.
5. Do you have blonde and rooted shades?
Absolutely — we stock natural dark and light brunettes, Scandinavian blondes, and rooted blondes for a seamless finish. Our platinum and rooted shades are gently dyed yet crafted from single-donor Slavic hair for authenticity.
6. What is the Secret Pony?
The Secret Pony is the industry’s only no-show ponytail extension — exclusive to Stevi Pisoni. Made from 100 % Virgin Russian Hair, it installs in under two minutes, is completely invisible, and requires no salon maintenance. Wear it high or low, as a messy bun, braid, or up-do — the options are endless.
7. Do you offer custom clip-in extensions?
Yes — our Custom Clip-Ins are handcrafted to your colour, length, and density using Virgin Russian or Dyed Slavic hair. Up to 200 g can be worn in two slim pieces for a natural blend with no disconnect.
8. How do consultations work?
Book a 1-hour in-person consultation (AUD $60) at our Adelaide salon or a 30-minute virtual consultation worldwide. In-person clients can see and feel the hair quality before ordering.
9. Is the consultation fee redeemable?
Yes — fully redeemable when you purchase within four weeks of your appointment.
10. How do I care for Virgin Russian Hair Extensions?
- Use sulfate- and paraben-free products (e.g. Redken All Soft, Juuce Hydrate Mask, Davines Hair Butter, Oribe, Pure Goddess, Moroccan Oil).
- Dry extensions fully before sleep.
- Sleep with hair in a braid or silk wrap to prevent tangling.
- Keep heat below 180 °C.
- Schedule move-ups every 6–8 weeks to protect your natural hair.
11. Can I swim or exercise with extensions?
Yes — apply leave-in conditioner before swimming and rinse immediately after. For workouts, braid or tie hair low to reduce friction.
12. How much do extensions or toppers cost?
Virgin Russian Hair is a premium investment, starting from AUD $1 200 depending on length, thickness, and curl type. For an exact quote, book a consultation so we can customize to your needs.
13. Do you offer payment plans?
Yes — we offer Afterpay and split installments for consultations and purchases.
14. Do you ship worldwide?
Yes — we ship across Australia and internationally with insured express delivery (2–3 business days within Australia, 5–7 internationally).
15. What’s your return policy?
For hygiene reasons, we cannot accept returns on worn extensions or toppers. If your order arrives faulty or incorrect, we’ll exchange it promptly.
16. Do you offer wholesale for salons?
Yes — approved salons and stylists receive priority Virgin Russian stock, training, and custom orders.
17. Can I order a custom piece?
Absolutely — we create bespoke toppers, ponytails, and clip-ins tailored to your hair density, length, and colour.


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