INTERNATIONAL TAXES & DUTIES

At LuxeLocksparlour, we ship international packages DDU (duties and taxes unpaid). This means that international customers may be responsible for paying inbound duties and taxes to local Customs authorities. Sometimes, the courier may pay these fees in advance, on your behalf, in order to clear customs faster. You may then be required to pay these fees prior to being able to receive the delivery. The rate of these fees is applied by your country, and we are unable to advise on how much they might be. This is normal for international purchases. Muse For Hair does not collect from these incurred expenses. The customs fee is not part of the shipping fee. Shipping is charged by the courier, and customs is charged by the local government.

WRONG ADDRESS DISCLAIMER

We want to make sure you receive your order, so make sure you enter the right shipping address and right contact name of the person who will be able to receive it. This is your responsibility.

If you make a mistake, or things change, write to us immediately at hello@luxelocksoparlour.com, and we may be able to modify your order. We can't make any promises, as we process and ship our orders as fast as possible, but we'll do our best for you!

Please note that LuxeLocksParlour is unable to provide a return shipping label or refund shipping fees.

DELIVERED BUT NOT RECEIVED

Things go wrong sometimes. We try to ensure successful deliveries by providing you with Tracking and with Delivery Confirmation. If your item has been marked as delivered to the address, but you have not received it, please contact the couriers your country uses. You should also just double-check that the address you provided to us was correct.

We cannot be held responsible when packages marked as delivered to a certain address have not been received.

Due to regulations or restrictions, we are unable to ship to the following countries:

Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe

Fraud Alerts

Any orders with fraud alerts will not be processed and shipped until all details are verified. Muse For Hair has a fraud prevention system put in place to protect all customers.

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